Include VoIP phones in your recovery plan

Include VoIP phones in your recovery plan

Businesses that focus heavily on sales and customer service need a reliable, efficient, and effective telecommunications system. If their services break down even for just a day, the losses will be significant, which is why a well-crafted disaster recovery plan should include protecting the company’s Voice over Internet Protocol (VoIP) telephony system.

Unified Communications Explained

Unified Communications Explained

There was a time when “voice” was the sole business communication solution. Then, we were introduced to emails, texts, and chats, all of which are extremely useful and are here to stay. But wouldn’t it be nice if there was a communication solution that integrated everything — voice, messaging, video — into one platform? That’s […]

Do VoIP-enabled offices even need handsets?

Do VoIP-enabled offices even need handsets?

“Follow-me” features from VoIP vendors have revolutionized modern business telecommunications. Because internet-based phone solutions allow office workers to answer one phone number from multiple devices, companies can reduce costs and increase efficiency. But for all its certainties, VoIP may have you questioning one thing: Do you even need office phones any more? Question #1: How […]

Moving unified communications to the cloud

Moving unified communications to the cloud

Migrating your organization’s unified communications (UC) to the cloud seems like a no-brainer: it’s practical, it’s cheap, it’s the future. Big-name companies such as Cisco, IBM, Microsoft and Verizon now offer Unified communications as a Service (UCaaS), and it’s only a matter of time before it takes over the Voice over Internet Protocol (VoIP) space. […]

How to protect against VoIP call hacking

How to protect against VoIP call hacking

VoIP has become the ultimate communication tool for enterprises, but it has also become another vulnerability that hackers exploit. Because voice is essentially transferred as data, the risk of digitized messages being intercepted and heard by unauthorized ears increases. That’s why businesses need security systems like an up-to-date session border controller (SBC) to protect against […]

Hey! Can You See Me Now?

Hey! Can You See Me Now?

How your business can benefit from Skype…
 

Last Friday, we spent some time talking about the benefits to upgrading your office phones to newer VoIP products and services. Hopefully, you took the time to check out what is available, or at the very least, we got the wheels spinning on how to use your IT to save more, produce more, and get more.

Hello? How to Ring in 2017 the Right Way!

Hello? How to Ring in 2017 the Right Way!

Can you hear that? It’s progress calling…
 

                Actually, it is not so much progress as what I would like to refer to as the “new standard”. We are talking about VoIP (Voice over Internet Protocol), and I say “new” because there are a lot of businesses that just haven’t quite figured out why they should have switched to this technology a LONG time ago.

How Skype plans to revamp their mobile app

How Skype plans to revamp their mobile app

In a mobile communications space dominated by WhatsApp, iMessage, and Facebook Messenger, the voice and text messaging company, Skype, wants to be much more than just another mobile messaging tool. Earlier this month, they launched their new communication hub named “Skype Mingo” to improve upon the traditional, well-known Skype app. Here are just a few […]

Apple CallKit: what it can and cannot do

Apple CallKit: what it can and cannot do

VoIP technology has done wonders for business communications by simplifying the way business owners and staff communicate with stakeholders. VoIP apps compete for a big slice of the consumer spending pie and those who adapt well to developments are poised to succeed. One such development is Apple’s new framework, CallKit. Although still in its beginning […]

Skype Insider Program from Microsoft

Skype Insider Program from Microsoft

Microsoft has recently announced an Insider Program offering for Skype. This program will allow Skype users on Android, iOS, OS X, and Windows to access more features and updates to its Voice over Internet Protocol (VoIP) service and application. Read on to learn more about Microsoft’s new Skype Insider Program and how it can benefit […]